Refund policy

We're Here to Help

We want you to be happy with your purchase and are committed to providing quality products.

• Custom-Made Products: Because many of our items are produced specifically for each order, we do not accept returns or exchanges for sizing, color selection, buyer's remorse, or other non-defective reasons.
• Defective Items: If your item arrives with a manufacturing defect or production error, please contact us within 7 days of delivery.
• How to Report an Issue: Email estores@greengiftz.com with your order number, a description of the issue, and photos of the defect.

Our team will review your request and work with you to find an appropriate resolution.